Contact Optical Switching Products Services & Support
7 x 24 x 365 Technical Assistance Center (TAC)
Sycamore's TAC provides our optical switching products customers with telephone and e-mail access to 24-hour-a-day, 7-day-a-week technical support from experienced Network Support Engineers (NSE). A designated NSE acts as the primary point of contact and coordinates support responses for each customer account, to supplement the efforts of your operations personnel with maximum efficiency.
Escalation Procedures
An automated case tracking system and well-defined escalation procedures encourage frequent communication during technical support events. If a network service issue remains open beyond a pre-defined amount of time, additional engineering, technical, and management resources are called upon. Depending on the duration and severity, our escalation procedures require notifying the Sycamore executive team and updating them with appropriate frequency. Responsiveness and accountability at the highest level is your guarantee of a sustained support effort, and a sense of urgency, from initial contact to full resolution.
Global TAC Information
- North America (Toll Free): 877-526-2321
- Europe (Toll Free): 0080005262321
- Other International Locations (Toll Call): 978-250-3480
- e-mail: cstac@sycamorenet.com