Online Support for Optical Switching Products
The Sycamore OnLine Technical Assistance Resource – SOLAR® – offers a fast, simple way to get optical switching product or contract information and customer support documentation. Via SOLAR, customers can open, update, and monitor activities associated with their technical support cases and RMAs. SOLAR provides easy Web access to:
- Technical optical switching product advisories
- Updates to software and technical specs
- RMA and case information or status
- Comprehensive documentation library
SOLAR contains a searchable knowledge base of released documents pertaining to previously resolved support issues. Available documents describe problems, detail symptoms, and suggest solutions based on prior support experiences, without divulging any customer-specific data. Ongoing SOLAR functional updates and input from the experts (ours and yours) ensure an interactive, living database.
The SOLAR "self-service" option:
- Offers fast access to proven solutions for easily-resolved issues
- Eliminates processing delays in responding to requests for information
- Encourages customer participation as knowledge partners
- Provides meaningful feedback to and from our customers
- Contributes to continuous improvement of our products and services
Please Note: SOLAR® is an online resource for Sycamore's Optical Switching Products. If you are looking for support information for Network Access Products acquired through the acquisition of Eastern Research, please visit our Network Access Products Services & Support section.