Support Services for Optical Switching Products
Sycamore optical switching support packages typically encompass a mix of first line maintenance (FLM) onsite support, spares management programs, hardware and software maintenance, and support levels – a range of options designed to address any service expectation on a global basis. All customers have 24x7x365 access to our Technical Assistance Call Center (TAC) and Web-based Sycamore OnLine Technical Assistance Resource (SOLAR), for technical support anywhere, anytime.
Our experience with introducing intelligent optics to existing networks, and knowledge of intelligent optical switching, network management, and optical mesh architectures is unmatched in the industry. We understand how large carrier networks and operations centers work, and can help you define a service program to best meet your unique requirements. Our comprehensive portfolio of services, experienced people, and ISO 9001:2000 registered procedures will be there to support your network – and your people – at every phase.
Specialized Optical Switching Support Services
Outsourcing important support services to field engineers who thoroughly understand Sycamore hardware, software, test equipment, and processes can optimize long-term product and network performance – and conserves your internal resources:
- Software Upgrade
No one completes software upgrades for your Sycamore network more efficiently than a Sycamore-trained Field Engineer. - Network Audit
Verify network integrity, benchmark hardware and software functions, and ensure optimal performance of the Sycamore products in your network - Disaster Recovery
Advance preparation enables a rapid, efficient location recovery and lessens stress on your personnel at a time of crisis