World Class Customer Support

Sharply focused in-house capabilities, an established network of global partners, and highly scalable resources allow Sycamore to move quickly and supply the highest quality network support services in any geographic region. Our teams focus on getting you to your network goals efficiently and cost-effectively:

• Assess and augment your in-house skills and optical networking capabilities
• Create a service and support plan tailored to your customers' SLAs
• Accelerate knowledge transfer, training, and process development
• Minimize time to deployment and to migrate and provision traffic
• Ensure carrier-class architectural integrity and ongoing network availability

Support Services

You select the optimum service and support package for your network staff, from a range of options and response times designed to meet the most rigorous service expectations – at any time, anywhere in the world.

• Software Upgrades
  No one completes software upgrades for your Sycamore network more efficiently than a Sycamore-trained Field Engineer
• Network Audit
  Verify network integrity, benchmark hardware and software functions, and ensure optimal performance of the Sycamore products in your network
• Disaster Recovery
  Planning ahead enables a rapid, efficient location recovery and lessens stress on your personnel at a time of crisis
• Advance Replacement Plus
  Advance exchange, with same-day or next-day shipping of replacement product(s) for eligible RMA requests; 7 x 24 priority access to Technical Assistance Center; software upgrades and updates
• Extended Warranty Plus
  20-day repair/return, with replacement product(s) shipped within 20 business days of Sycamore's receipt of the malfunctioning product(s); 7 x 24 priority access to Technical Assistance Center; software upgrades and updates
• Software Plus
  7 x 24 priority access to Technical Assistance Center; software upgrades and updates
• Software Plus for ENvision Plus
  7 x 24 priority access to Technical Assistance Center; software upgrades and updates

Deployment Services (EFI&T)

Sycamore Engineering, Furnishing, Installation and Test (EFI&T) professionals have accomplished large-scale intelligent optical switching deployments with rapid installation and service activation all over the world. Comprehensive EFI&T services range from initial consultation to final documentation, including engineering and site surveys, logistics, and project management through network installation, test, and turn-up.

Guided by dedicated project managers and field engineers employed throughout the world, our installation and commissioning teams utilize a 24x7 Technical Help Desk and experienced sales operations and logistics support. This ensures Sycamore products are installed to Sycamore engineering specifications, and keeps every deployment on track and within budget.

From design to documentation, our EFI&T teams work tirelessly to:

• Convert your network vision into a successful deployment
• Protect the integrity of your existing networks and services
• Assist your project personnel and augment internal processes
• Ensure ongoing reliability and high network availability
• Accelerate your time-to-revenue and return on investment